SHIPPING AND RETURNS
SHIPPING
Do we ship to P.O. Box or parcel lockers?
We require a signature for all packages, we do not ship to P.O. BOX or Parcel Lockers. We only ship to valid residential or home address.
So Bella Glow will not be liable for any lost orders should you request for your order to be delivered without signature.
Any request to leave with out signature will be at your own risk.
​​
Who does So Bella Glow use for sending my order?
We use AUSPOST.
​
I entered the wrong address, what should i do?
The delivery address for an order must be a valid residential or home address - Unfortunately, the delivery address cannot be amended once the order has been paid.
in the event that the wrong address is on your order and package is delivered, So Bella Glow will not be liable for any replacement or refund.
The courier will charge an additional cost for changes of address for undelivered parcels with wrong/invalid address.
​
What should i do if my order has not arrived?
To track and check the status of your order please check your order confirmation email and click the link for AUSPOST and enter your tracking number. We all notify you via email when your package is in transit and ready for delivery.
Will i get charged for re-delivery?
There is no re-delivery option. if no one is available to receive your package, the courier will provide you with a card to collect your package at the nearest post office, news agency or other nominated collection point.
​
How long until my order is dispatched?
If you place your order before 10am (AWST) on a weekday we will aim to dispatch the same day. Orders are processed and shipped Mondays to Fridays only, excluding public holidays.
During promotional sale periods please allow for additional delays but we will endeavour to dispatch your order as soon as possible.
RETURNS
What is the return and exchange policy?
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for major failure for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods faille to be acceptable quality and the failure does not amount to a major failure.
without limiting the foregoing, if an item you receive is defective or incorrect, we will replace it with a non-defective item or provide you with a refund of the cost of the item, provided that:
- You contact us at contactus@sobellaglow.com.au within 30 days of receiving the item, citing your order number and identifying the defect.
-You return the item within 7 days of contacting us. You are responsible for the costs of returning goods to us. Any goods returned are your responsibility until they reach us at So Bella Glow. Please ensure you package your return to prevent any damage to the goods or boxes. We are not responsible for any goods that are returned to us in error. We recommend you use a postal service that insures you for the value of the goods you are returning. Please send your returned goods to: So Bella Glow.
​
Items purchased as part of a kit, set or multi-pack item must be returned as a whole set.
We will send you a returns label to use in order to return us the defective or incorrect item.
This policy does not apply to a change-of-mind returns, or for reasons that the product doesn't suit your skin tone or similar. If you change your mind about the products, please see instructions below under “what happens if I'm unhappy with the products i purchased or change my mind?”
​
Refunds will only be made to original payment method. For refunds requested over 60 days of completing a payment, a credit voucher will be given in place of refund.
What do i do if i had an allergic reaction?
At So Bella Glow, we specially curate the products we have. The ingredients of the product are listed on the page to help you identify any sensitivities with certain ingredients.
Different skin types and skin types and skin conditions may react differently to our products and brand. it is always best to know and understand how your skin reacts yo different products and ingredients.
We recommend a patch test 48 hours before using So Bella Glow and recommend seeking medical advice if a reaction occurs.
If you experienced an allergic reaction, please send a detailed description of what occurred along with pictures to contactus@sobellaglow.com.au We will communicate this to the brand and help find an appropriate solution.
Please not that issues must be reported wishing 30 days of receipt of item. in certain instances, a medical certificate may be requested to identify if it is the product that caused the allergic reactions.
What happens if i am unhappy with the product i purchase or i changed my mind?
Shopping online can be difficult, however should you wish yo return an item that you have purchased, please email sat contactus@sobellaglow.com.au you will need to ship us back the item and a credit voucher will be issued to you once we have received the items and inspected them. The credit voucher can be used for online purchase only. Please be advised that the items must meet the following conditions before any refund is issued.
- Items must be in its original purchase conditions, packaging must be unopened, unused, unmarked and not defaced in any way, shape or form.
- Items purchased as a part or a set or multi-pack item must be returned as a whole set.
- Gifts with purchase and samples must also be returned if it is included in the purchase.
- Items purchased on sale and discounts are non-refundable and non-exchangeable
​​
Shipping address for returns (please notify us via email beforehand)
PO BOX 196 Kingsway
6065 Western Australia
​
Please include a note with your name and order number for reference
Please email us at contactus@sobellaglow.com.au with your courier tracking ID NOTE: Shipping cost will not be refundable by So Bella Glow and refund will only be credit voucher . The credit voucher can be used for online purchase only.
​
Can i test the products before buying them online?
Yes, of course! we have our business based in our salon.
Please email us at contactus@sobellaglow.com.au to arrange a time within our business hours to come and view our products!
We have a lovely team of beauty gurus that are ready to answer all your questions. Please also check the ingredients listing
​
​
Shipping within Perth Western Australia and Australia wide
When you order our So Bella Glow products we like to ensure you receive your order on time. We have a range of Delivery options for you to chose from. Please read the below if you are unsure about your selected option.
​
Pick up - (FREE)
if you live in Perth Western Australia we will have your order processed within 24 hours ready for you to pick up. Please wait for a conformation email. We will send a message with the pick up details to your mobile number and email to let you know when its ready to be picked up. Please bring your ID and order number when picking up your order.
48 Hour Delivery - ($7.99)
if you live in Perth Western Australia and order is placed before 5pm, your order will be delivered within 48 hours of your confirmation email. If your order is placed after 5pm your 48 hour delivery period will commence from 8am the next day. Please advise us on the safest place to leave your order if you are not home, if you fail to do so we will leave it in a spot we feel is safe to place it.*please see the guide below to see if you are eligible for this service
Standard Delivery - ($11.99) (2-7 business Days)
We use Aus Post for a standard delivery Australia wide which can take up to 2-7 Business Days from when your order has been sent.
(privacy, terms and conditions, storage, shipping and returns) anning self tan professional products